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DESCRIPTION
Ready to grow your grooming business—but not sure how to set clear expectations with new hires? A well-written Employee Handbook makes your policies, procedures, and values easy to understand and easy to follow.
This Done-for-You handbook includes everything your team needs to know: from how you handle no-shows and cleaning duties, to what it means to represent your brand online and how time off is approved. We’ll start with a 1:1 video consult to walk through your business, your team structure, and any unique policies you want included.
You’ll receive a professionally written and formatted handbook that combines foundational employee policies and grooming-specific SOPs—so you’re not piecing it together yourself.
What’s Included:
A scheduled 1:1 video consult to map out your business structure and goals
A fully customized Employee Handbook (delivered in editable format)
Clear formatting, brand tone, and grooming-specific language
Integration of grooming SOPs including:
Client Intake, Onboarding & Appointment Reminders
De-matting Policy & Fee Communication
Grooming Report Cards
Daily Opening & End-of-Day Cleaning
Emergency Protocols
Handling Difficult Dogs
…and more based on your unique needs
General employee policies, including:
Mission statement, core values, and team expectations
Roles and responsibilities (Pet Stylist, Bather, FOH, etc.)
Code of conduct, dress code, and device use
Social media and conflict of interest guidelines
Pay structure, tip disbursement, time off, and holiday pay
Safety, harassment, and emergency procedures
Disciplinary process and offboarding
