Employee Handbook

DESCRIPTION

Ready to grow your grooming business—but not sure how to set clear expectations with new hires? A well-written Employee Handbook makes your policies, procedures, and values easy to understand and easy to follow.

This Done-for-You handbook includes everything your team needs to know: from how you handle no-shows and cleaning duties, to what it means to represent your brand online and how time off is approved. We’ll start with a 1:1 video consult to walk through your business, your team structure, and any unique policies you want included.

You’ll receive a professionally written and formatted handbook that combines foundational employee policies and grooming-specific SOPs—so you’re not piecing it together yourself.

What’s Included:

A scheduled 1:1 video consult to map out your business structure and goals

A fully customized Employee Handbook (delivered in editable format)

Clear formatting, brand tone, and grooming-specific language

Integration of grooming SOPs including:

• Client Intake, Onboarding & Appointment Reminders

• De-matting Policy & Fee Communication

• Grooming Report Cards

• Daily Opening & End-of-Day Cleaning

• Emergency Protocols

• Handling Difficult Dogs

  …and more based on your unique needs

General employee policies, including:

• Mission statement, core values, and team expectations

• Roles and responsibilities (Pet Stylist, Bather, FOH, etc.)

• Code of conduct, dress code, and device use

• Social media and conflict of interest guidelines

• Pay structure, tip disbursement, time off, and holiday pay

• Safety, harassment, and emergency procedures

• Disciplinary process and offboarding